01Try before you pay
Leadvaro offers a free start with 100 credits so you can test the data and workflows before choosing a paid plan. We encourage you to use it before you subscribe.
02Cancellation
You can cancel a subscription at any time from your account or by contacting us. Cancellation stops future renewals. Unless this policy says otherwise, you keep access until the end of the period you have paid for.
03Refund eligibility
Because credits give access to data that cannot be returned once revealed, refunds are limited. Subject to applicable law, Leadvaro may consider a refund request in these cases:
- New subscriptions: a request made within [CONFIRM: refund window, for example number of days] of the first payment, where [CONFIRM: usage limit, for example credits used below a set amount].
- Renewals: [CONFIRM: whether renewals are refundable and within what window].
- Billing errors: duplicate or incorrect charges are corrected on request.
- Service faults: where a verified fault in the platform prevented you from using paid features, we may refund or credit the affected period.
04What is not refundable
- Credits already used to reveal, enrich or export data. [CONFIRM]
- Partial periods after you cancel, unless [CONFIRM].
- Fees for accounts closed for breaching the Terms of Service or Acceptable Use Policy.
- Custom / Enterprise agreements, which follow the terms of the signed agreement. [CONFIRM]
05Unused credits
[CONFIRM: whether unused credits expire, roll over or can be refunded.]
06How to request a refund
- Contact support from the email address on your account.
- Include your plan, the payment date and the reason for your request.
- We will review it and reply with a decision. [CONFIRM: response time.]
Approved refunds go back to the original payment method. [CONFIRM: processing time.]
Questions about this policy?
Contact Leadvaro and we will point you to the right team.