Refund & Cancellation Policy

01Overview

This policy explains how billing, cancellation, and refunds work for Leadvaro subscriptions and credit purchases. It applies to all plans purchased on leadvaro.com or app.leadvaro.com and forms part of our Terms of Service.

02Subscriptions & billing

Paid plans are billed in U.S. dollars (USD) at the prices shown on our pricing page, either monthly or annually, in advance, through our payment processor Stripe. Your plan renews automatically at the end of each billing cycle unless cancelled before the renewal date.

Plan credits are granted at the start of each billing cycle (annual plans receive their full yearly credit allocation upfront). Unused credits expire at renewal and do not roll over.

03Cancellation

You can cancel your subscription at any time from your account dashboard (Settings → Subscription) or by emailing billing@leadvaro.com. Cancellation takes effect at the end of the current billing period: you keep full access and your remaining credits until then, after which your account moves to the Free plan. No further charges are made after cancellation.

04Refunds

Except where this policy or applicable law provides otherwise, payments are non-refundable and we do not provide refunds or credits for partial billing periods, unused credits, or periods where the service was available but unused.

We do issue refunds for: duplicate charges or billing errors on our side; charges made after you cancelled in accordance with this policy; and where a refund is required by applicable consumer protection law. Approved refunds are returned to the original payment method within 5–10 business days.

05Service delivery

Leadvaro is a digital service. Access to your plan and its credits is provisioned immediately and automatically after successful payment — there is nothing to ship. If your account is not upgraded within a few minutes of payment, contact billing@leadvaro.com and we will resolve it promptly.

06Billing errors & disputes

If you believe a charge is incorrect, contact billing@leadvaro.com within 30 days of the charge with your account email and the charge details — we investigate every billing inquiry and correct genuine errors quickly. Please contact us before raising a dispute with your card issuer; chargebacks filed without contacting us first may result in account suspension while the dispute is investigated.

07Changes to plans & prices

We may change plan prices or included credits from time to time. Price changes never apply retroactively and take effect at your next renewal, with advance notice by email for any increase affecting an active subscription.

08Contact

Billing questions: billing@leadvaro.com · Leadvaro, Inc. · 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110.